Rentiigo Privacy Policy
Last Updated: March 07, 2026
At Rentiigo, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (Rentiigo.com).
1. Information We Collect
To provide our specialized services, we collect the following categories of information:
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Personal Identifiers: Name, email address, phone number (+91 900-2621-382 for support), and home address for service delivery.
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Service-Specific Data: Names and details for School Pickup/Drop (child’s name, school location) and requirements for Elder care or Nanny care.
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Location Data: Real-time GPS tracking (with your permission) to coordinate Electrician, Plumber, and Home care partners.
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Payment Information: Processed via secure third-party gateways. We do not store your full card details on our servers.
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Identity Verification: For our “Partner/Creator” onboarding, we collect government-issued IDs to ensure a verified and safe ecosystem.
2. How We Use Your Information
We use the information we collect to:
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Match you with the right Partner: Connecting your request with a verified Rentiigo creator.
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Safety & Security: Verifying identities and monitoring service sessions for Nanny and Elder care.
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Communication: Sending booking confirmations, service updates, and refund notifications.
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Improvement: Analyzing app usage to optimize our “Human-as-a-Service” workflow.
3. Information Sharing & Disclosure
Rentiigo does not sell your personal data to third parties. We only share information in the following scenarios:
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With Service Partners: The assigned Electrician, Plumber, or Caregiver receives your name, address, and service details to fulfill your booking.
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Legal Requirements: If required by Indian law or to protect the safety of our users and partners.
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Business Transfers: In the event of a merger or acquisition, your data remains protected under the same privacy standards.
4. Data Security
We implement industry-standard security measures, including encryption and secure socket layers (SSL), to protect your data. Since our services involve entering your private residence (Kitchen care, Home care), we mandate strict background checks for all partners to ensure your physical and digital security.
5. Your Rights
You have the right to:
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Access/Update: Modify your personal details through the Rentiigo app settings.
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Data Deletion: Request the deletion of your account and associated data by emailing support@rentiigo.com.
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Opt-out: Unsubscribe from promotional communications at any time.
6. Refund & Cancellation Alignment
As per our business policy:
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IF A VENDOR IS NOT AVAILABLE, WE REFUND WITHIN 12 HOURS WITHOUT ANY DEDUCTION. We track these transaction failures internally to ensure your refund is processed automatically to your original payment method.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
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Email: support@rentiigo.com
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Website: Rentiigo.com
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Location: Kolkata, India